Frequently Asked Questions
Everything you need to know about Scruffs Workwear products, shipping, and returns.
How do I know which size to order for Scruffs work trousers?
We provide a comprehensive size guide on each product page. Our trousers typically come in short, regular, and long leg lengths. We recommend measuring your waist and inseam accurately to ensure the best fit for maximum comfort on the job.
Are Scruffs safety boots rated for industrial use?
Yes, all Scruffs safety footwear is tested and certified to EN ISO 20345 standards. Most models feature steel or composite toe caps and pierce-resistant midsoles to ensure they meet professional safety requirements.
How long does shipping take and what are the costs?
We offer standard delivery within 3-5 working days and next-day delivery options for urgent orders. Shipping is free on all orders over £50. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy if the gear doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with tags attached. Simply use our online returns portal to generate a prepaid shipping label.
Are your workwear materials water-resistant?
Many of our jackets and trousers feature water-resistant coatings or waterproof membranes. Please check the specific product specifications for 'Waterproof' or 'Water Resistant' ratings to ensure the gear meets your environmental needs.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and 'Buy Now, Pay Later' options through Klarna.